Frequently Asked Questions
Everything you need to know about your Paulgreen shopping experience.
How do I determine my correct shoe size?
We provide a comprehensive size guide on each product page. Since our footwear follows standard European and UK sizing, we recommend measuring your foot length and referring to our chart for the most accurate fit.
What are your shipping costs and delivery times?
Standard shipping typically takes 3-5 business days. We offer free shipping on all orders over $150, while a flat rate applies to orders below that threshold.
What is your return policy?
You can return unworn items in their original packaging within 30 days of delivery. Please use our online portal to generate a prepaid return shipping label.
How should I care for my leather products?
To maintain the longevity of your leather items, we recommend using a soft cloth for cleaning and applying a high-quality leather conditioner every few months to prevent cracking.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Klarna for flexible financing options.
Can I track my order once it has shipped?
Yes, once your order leaves our warehouse, you will receive a confirmation email containing a tracking number and a link to follow your package's progress.